Privacy Policy

LodgingBase ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website, contact us, or use LodgingBase products and services, including our supplier console and distribution APIs.

We collect the following types of information:

• Contact information: Name, email address, company name, phone number, and message content when you submit our contact form
• Account information: Name, email address, and password when you register for our platform services
• Company information: Business name, address, website, and contact details provided during onboarding
• Usage data: Pages visited, features used, and actions performed on our website and platform
• Booking and transaction data: Reservation details, rate information, and availability data you manage through our services
• Technical data: IP address, browser type, device information, session identifiers, and analytics data

We use the information we collect to:

• Respond to inquiries submitted through our website
• Provide, operate, and improve our website and platform services
• Authenticate your identity and manage your account
• Process bookings and facilitate partner integrations
• Send important notices about our services, including security alerts
• Understand how our website is used and improve user experience
• Monitor for fraud, abuse, and security threats
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Partner integrations: Distribution channels and booking partners as required to fulfill the services you have configured
• Service providers: Trusted third parties who assist in operating our website and platform (such as form processing and analytics), subject to confidentiality obligations
• Legal authorities: When required by law, court order, or to protect the rights and safety of our users

We retain your personal information for as long as needed to fulfill the purposes described in this policy, provide services, or comply with legal obligations. You may request deletion of your account or contact records where applicable.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

We use cookies and similar technologies to maintain sessions, remember preferences, and understand how our website is used. We use Google Analytics to collect aggregated usage statistics. You can control cookie settings through your browser; disabling certain cookies may affect website or platform functionality.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability in a structured, machine-readable format

To exercise these rights, contact us at privacy@lodgingbase.com.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of our website or services after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy or our data practices, contact us at privacy@lodgingbase.com.